Privacy Policy


This statement sheds light on how Soul City deals with personal data, what information is collected and evaluated, what this information is used for and with whom they are exchanged.

This is to confirm that we take the security and privacy of our customers very seriously. We endeavour to conform with European Data Protection laws. We will only use your personal information necessary for us to provide our services to you. We do not share any information with unrelated third parties nor do we collect or retain any information other than is required for the provision of our products or services.

Soul City collects and stores any information provided by the user on the Eversports platform (“Eversports”), which is transmitted to Soul City as part of an online booking or the client provides Soul City in any other way, for example on-site , Soul City uses personal data of the user to the extent permitted by law and otherwise only with the consent of the user. As far as the consent in the context of an online booking on Eversports is explained electronically, Eversports takes the legal notice obligations into account and logs these consents through suitable technical systems.

Soul City uses the following personal data of the user: name, e-mail address, telephone number, gender, date of birth, residence, booking data, existing products.

Purpose of the data use

We process your data as part of the fulfillment of the contract for the following purposes:

  • To provide and operate the Services
  • For making reservations and storage of open products;
  • To create invoices;
  • To create a booking history;
  • To provide our Users with ongoing customer assistance and technical support;
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

You can withdraw this data processing. A revocation means that we will no longer process your data from this point in time for the above purposes. It should be noted that Soul City services can not be used in the event of withdrawal and that a deletion of the Soul City profile is required. For a revocation, please contact:



We store your data for the duration of the contractual relationship. By default, Studio Soul City profiles, including the profile information provided by the user in case of inactivity and without a valid product (eg block of 10, subscription etc.) will be deleted 3 years after the last booking.

Data that is on an invoice or that is required for billing purposes are stored longer due to the legal retention period. After expiration of the retention period, this data will also be deleted.

Data Security

Personal data are stored for reasons of data security in a closed system (Eversports) and with a password.

Eversports is an order processor for Soul City and has taken appropriate measures to ensure data security (see:

If Soul City becomes aware that the user’s data has been systematically and seriously unlawfully used and threatens to harm the user, Soul City will inform the user immediately.

Statement of conformity to the privacy policy

By ticking the box for Eversports online booking, the user confirms that he has read the Soul City privacy policy. When booking on-site, the user confirms by signing the privacy policy on site that he or she has read the privacy policy of Soul City.

Website Hosting

Our website is hosted on


Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google (Universal) Analytics uses methods that allow you to analyze the use of the website, such as so-called “cookies”, text files that are stored on your computer.

For more information about how to handle user data on Google Analytics, please see the privacy policy of Google:

For the sake of completeness, we would like to point out to users domiciled or domiciled in Switzerland that there are surveillance measures in the US by US authorities, which generally require the storage of all personal data of all persons whose data were transferred from Switzerland to the USA. enable. This is done without any differentiation, limitation or exception on the basis of the objective pursued and without an objective criterion that would limit the US authorities’ access to the data and its subsequent use to very specific, strictly limited purposes, which is consistent with both the To justify access to these data as well as to interfere with their use. Furthermore, we would like to point out that in the USA there are no legal remedies available for the persons concerned from Switzerland which allow them to obtain access to the data concerning them and to obtain their rectification or deletion, or no effective judicial protection against general legal protection Access rights of US authorities.

Legal appeal

If you don’t want us to process your data anymore, please contact us at

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.